Contact Us

Secure correspondence

This contact form is the only channel for general editorial enquiries about Red ruby, and it is a private line, not a public forum. The team reads every message and replies in English, so a clear, plain-English query will get the most useful response. Nothing submitted here is treated as confidential in the same way a banking channel would be, which is why the form must never carry financial details, passwords, identification scans, proof-of-address documents or any other sensitive material. A request for those documents through this form is a sign of a fraudulent approach; the genuine editorial team has no reason to ask for them.

Where help sits

Readers who are struggling with gambling should not use this form at all. The appropriate route is a dedicated gambling-support organisation, which offers confidential advice, self-exclusion tools and practical strategies for reducing play. Those services are staffed by trained people who understand the pressures involved, and they respond faster than an editorial inbox ever could. The contact form is for questions about the site’s content, not for personal financial or gambling-related difficulties, and any such message will simply be redirected.

Support organisations also handle matters that this website cannot: arranging blocks on accounts, setting deposit limits and guiding a person through the steps of taking a break from gambling. A message left here does not reach those services, and waiting for a reply from this page would only delay proper assistance. Anyone in distress should go straight to a recognised help organisation without passing through this form.

What not to include

• Never send a bank card number, account number, or any payment credential through this form.
• Never send a password, PIN, security answer or one-time code, regardless of who appears to request it.
• Never attach or paste a scan of a passport, driver licence, utility bill or any identity document.

Any message that contains such material will be deleted without being actioned, and the sender should assume the data may have been exposed to an unauthorised party. The editorial team will never ask for these items, and no legitimate operator or regulator communicates through a website contact form to collect them.

Response expectations

Messages are read and answered as promptly as the editorial workload allows, though the team cannot commit to a specific turnaround. Questions about a published review, a correction to factual content, or a complaint about the site itself are all welcome; queries that request account access, withdrawals, bonuses or other player-account matters belong with Red ruby’s own support channels and will not be actioned here. Every message is handled on its merits, and the team aims to acknowledge each one without undue delay.